What is CCFOT (Customer Case Fill On Time)? Logistics Article by Philip de Kock Pubilshed on 2019-03-19 A description on the mechansim for tracking perfomance in Outbound Logistics

CCFOT (Customer Case Fill On Time) is used to monitor and track the reliability of performance to customers and other sites. This form the basis of the service levels of delivery to customers. Some of the factors that build to the monitoring are total cases/pallets orders, total delivered and timing of the delivery. This is tracked regardless of the availability or the integrity of the orders.

CCFOT = [(Total # of Cases Shipped) / (Total # of Cases Ordered)] x [(Total # Cases Delivery on Time) / (Total # Cases Shipped)]

This formula can be used over a period of time with a week being a good length. It can also be done based on each customer to give the service levels KPIs. This can also be done by inventory item.

Total # of Cases Shipped = Total cases/pallets shipped from a location

Total # of Cases Ordered = total cases/pallets ordered by customer/site

Total # Cases Delivery on Time = Total cases/pallets where the order is delivery on the date promised

OOS (Out of Stock) index is also useful KPI to assist Outbound Logistics in determining there status

OOS = If (Stock < Week Plan) then Sum(Week Plan – Stock) / Sum(Week Plan) else 0

Stock = SOH (Stock on Hand)

Week Plan = Production Plan for the Week